Please check all addresses carefully. Hoff & Pepper guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our facility. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. Hoff & Pepper only ships to the United States, Canada & Mexico. 

ORDERS ARE ONLY PROCESSED MONDAY THROUGH FRIDAY

Hoff & Pepper is not responsible for weather delays or other carrier issues. The estimated transit times calculated during checkout are only estimates and are in no way guaranteed.

STANDARD SHIPPING (FREE ON $49+ EXCLUDING DISCOUNTS)

  • Standard ground shipments are processed in 1-4 business days. 
  • Transit time is typically 2-8 business days, depending on the delivery area. 
  • Shipments are only processed Monday through Friday, with the exception of holidays listed below. 
  • Orders placed after 12PM EST Friday will begin processing the following Monday. 

PRIORITY SHIPPING

  • Priority mail shipments are processed in 1-4 business days. 
  • Transit time is typically an additional 1-4 business days, depending on the delivery area.
  • Shipments are only processed Monday through Friday, with the exception of holidays listed below. 
  • Orders placed after 12PM EST Friday will begin processing the following Monday. 

All items are shipped from our facility in Chattanooga, TN. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, increased demand or other circumstances.

INTERNATIONAL ORDERS:

  • With the exception of Canada and Mexico, we are not currently offering international shipping for orders placed through hoffandpepper.com; however, we do have several international partners that may be able to ship to your location. Please view our Store Locator to find the closest international retailer to you. 

ADDITIONAL INFORMATION:

  • If you have any questions about your order or any additional questions regarding our shipping policy, please reach out to us at outreach@hoffandpepper.com.

SHIPPING HOLIDAYS

Hoff & Pepper will not process or ship orders on the following holidays:

  • New Year's Day (Jan 1)
  • Memorial Day (Last Monday in May)
  • Independence Day (July 4)
  • Labor Day (First Monday in September)
  • Thanksgiving (Fourth Thursday in November)
  • Christmas Eve (Dec 24)
  • Christmas Day (Dec 25)
  • New Year's Eve (Dec 31)