FAQs

SHIPPING

When will I receive my order?

ORDERS ARE ONLY PROCESSED MONDAY THROUGH FRIDAY

Hoff & Pepper is not responsible for weather delays or other carrier issues. The estimated transit times calculated during checkout are only estimates and are in no way guaranteed.

STANDARD SHIPPING (FREE ON $49+ EXCLUDING DISCOUNTS)

  • Standard ground shipments are processed in 1-4 business days.
  • Transit time is typically 2-8 business days, depending on the delivery area.
  • Shipments are only processed Monday through Friday, with the exception of holidays listed below.
  • Orders placed after 12PM EST Friday will begin processing the following Monday.

PRIORITY SHIPPING

  • Priority mail shipments are processed in 1-4 business days.
  • Transit time is typically an additional 1-4 business days, depending on the delivery area.
  • Shipments are only processed Monday through Friday, with the exception of holidays listed below.
  • Orders placed after 12PM EST Friday will begin processing the following Monday.

All items are shipped from our facility in Chattanooga, TN. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, increased demand or other circumstances.

How much does shipping cost?

Orders under $49 ship through Priority Mail at USPS rates (no handling fees). Orders $49 and above (after discounts) ship free via USPS or UPS.

Additional shipping options may be available for an additional cost. Please contact us at outreach@hoffandpepper.com regarding alternative shipping options.

In some instances you may qualify for USPS First Class Mail at a lower shipping rate (i.e. Single unit of Hoff's travel-sized mini-flasks).

When will my order ship?

Orders placed Monday through Friday are usually processed within 1-4 business days. Orders placed after 12PM EST Friday will begin processing the following Monday.

All items are shipped from our facility in Chattanooga, TN. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, increased demand or other circumstances.

Do you offer international shipping?

With the exception of Canada and Mexico, we are not currently offering international shipping for orders placed through hoffandpepper.com; however, we do have several international partners that may be able to ship to your location.

Please view our Store Locator to find the closest international retailer to you.

ORDERS

How can I edit or cancel my order?

If your order hasn’t shipped, please reply to your order confirmation email or contact us ASAP at outreach@hoffandpepper.com so we can make changes to your order before it is fulfilled.

How do I check the status of my order?

You can check the status of your order by either following the link in your confirmation email or by logging into your account at hoffandpepper.com. Once your order has shipped, we’ll provide you with a tracking number so you can know when you’ll receive your spicy and delicious order.

My order arrived damaged!

Oh no! We hate when this happens, but if you received your order and any of the products arrived damaged, please reach out to us immediately at outreach@hoffandpepper.com with your order number, a description of the damage and photos of the damaged products and we’ll be happy to replace/refund your order.

Can I return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at outreach@hoffandpepper.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at outreach@hoffandpepper.com.

I am a retailer or restaurant that is interested in carrying your spicy and delicious sauces.

If you are a retailer or restaurant interested in our products, please head over to our wholesale site to create an account and become a Hoff & Pepper dealer today!

PRODUCT QUESTIONS

Are your sauces all-natural?

Yes! All of our sauces are made with only the freshest peppers and spices. Our purpose is to make every meal taste amazing, so we never compromise with fillers, thickeners or other ingredients like those other guys use. We control every step of our process from stem to sauce so you know you’re only getting the best we have to offer every time.

I have allergies to certain ingredients such as nuts, soy, etc.

We keep our sauces allergen-free by producing our sauce in our own facility that does not process soy, milk, eggs, meat, nuts, wheat, or gluten. We also never use MSG in any of our products. If you have specific concerns, please reach out to us.

Are your sauces vegan, paleo/keto-friendly, sugar-free, gluten-free?

For those with dietary restrictions, our Original Hoff Sauce, Mean Green, Smoken Ghost hot sauce and Dirty Dust seasoning are keto and paleo-friendly. Our Hoff BBQ Sauce, Smoken Ghost Ketchup, Wake Up Call and Dang Sauce are our only sauces that contain cane sugar. All of our sauces & seasonings are gluten-free and with the exception of our Haus Sauce (which contains honey) are naturally vegan.

Just how hot are your hot sauces? Do you publish the Scoville Ratings?

We use our own rating system for our sauces as Scoville Ratings can be very subjective. The Scoville test is essentially an advanced taste test and since everyone’s taste buds are different, it doesn’t really give an accurate representation of how hot a sauce really is. We always put quality and flavor first before heat so here’s a breakdown of how we rate our sauces:

    • Lightweight: Original BBQ and Dirty Dust.
    • Great Taste: Original Hoff Sauce, Mean Green, Haus Sauce, Wake Up Call, Smoken Ghost Ketchup, and Dang Sauce
    • Teary-eyed: Smoken Ghost Hot Sauce.

Do I have to refrigerate my hot sauces?

Our Hoff Sauce, Mean Green, Smoken Ghost, Haus Sauce and Dirty Dust Seasoning do not require refrigeration. In fact, we recommend eating them at room temperature in order to fully enjoy their flavor profile. However, we do recommend refrigerating our Dang Sauce, Wake Up Call, Smoken Ghost Ketchup and Original BBQ Sauce after opening due to the presence of sugars.

How long does my sauce last?

All of our products are marked with an expiration date on the bottle, but the shelf life of our products vary:

    • Our Original Hoff Sauce, Mean Green, Smoken Ghost and Southern Stinger all have a shelf life of 3 years.
    • Our Haus Sauce, Dang Sauce, Wake Up Call Hot Sauce and Dirty Dust seasoning have a shelf life of 2 years.
    • Our Hoff BBQ Sauce and Smoken Ghost Ketchup have a shelf life of 1 year.

Where can I get your Southern Stinger sauce?

Currently, our Southern Stinger is only available through Fuego Box. You can get it here: Fuego Box Southern Stinger.

GENERAL QUESTIONS

Where can I buy your delicious sauces?

You can find our sauces at thousands of retail locations across the US and counting! Click this link to be taken to our store locator to find your nearest store.

I don’t have any locations near me that carry your sauce

If you know of a retailer in your area that would be an awesome place to see our products, let us know! You can email will@hoffandpepper.com with their details and we’ll get in contact with them.

I don’t know what to make for dinner!

Stumped on what to make for dinner? Hoff has put together several of his favorites to help you figure out a spicy and delicious recipe you should try tonight. You can check them out here.

What payment methods do you accept online?

We accept all major credit cards, as well as PayPal, ApplePay, GooglePay, Venmo and ShopPay.

I am in the Chattanooga area and want to come by your facility to purchase some sauce.

We do not sell sauce out of our location currently, it’s purely for manufacturing our products. Our team members are working with extremely hot temperatures and using respirators while handling ingredients. For their safety and yours we recommend buying from a local retailer or directly from our website.

Do you offer tours of your facility?

We do not currently offer tours of our facility; however, we hope to be able to offer them in the near future.

Why doesn’t the sauce I ordered include a reducer?

We removed the reducer from our Hoff Sauce to prevent confusion. Hoff Sauce was the only sauce we carried that had the reducer because it was a strained sauce and our other unstrained sauces would get clogged if we tried to use a reducer. What ended up happening was people that were so accustomed to the Hoff Sauce would try one of our other products and dump them out expecting a reducer in all of our sauces. It happened so frequently that we decided to remove the reducers across the board to prevent confusion.