FAQs

If your order hasn’t shipped, please reply to your order confirmation email or contact us ASAP at outreach@hoffandpepper.com so we can make changes to your order before it is fulfilled.

You can check the status of your order by either following the link in your confirmation email or by logging into your account at hoffandpepper.com. Once your order has shipped, we’ll provide you with a tracking number so you can know when you’ll receive your spicy and delicious order.

Oh no! We hate when this happens, but if you received your order and any of the products arrived damaged, please reach out to us immediately at outreach@hoffandpepper.com with your order number, a description of the damage and photos of the damaged products and we’ll be happy to replace/refund your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at outreach@hoffandpepper.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at outreach@hoffandpepper.com.

Yes! All of our sauces are made with only the freshest peppers and spices. Our purpose is to make every meal taste amazing, so we never compromise with fillers, thickeners or other ingredients like those other guys use. We control every step of our process from stem to sauce so you know you’re only getting the best we have to offer every time.

We keep our sauces allergen-free by producing our sauce in our own facility that does not process soy, milk, eggs, meat, nuts, wheat, or gluten. We also never use MSG in any of our products. If you have specific concerns, please reach out to us.

For those with dietary restrictions, our Original Hoff Sauce, Mean Green, Smoken Ghost hot sauce and Dirty Dust seasoning are keto and paleo-friendly. Our Hoff BBQ Sauce, Smoken Ghost Ketchup, Wake Up Call and Dang Sauce are our only sauces that contain cane sugar. All of our sauces & seasonings are gluten-free and with the exception of our Haus Sauce (which contains honey) are naturally vegan.

We use our own rating system for our sauces as Scoville Ratings can be very subjective. The Scoville test is essentially an advanced taste test and since everyone’s taste buds are different, it doesn’t really give an accurate representation of how hot a sauce really is. We always put quality and flavor first before heat so here’s a breakdown of how we rate our sauces:

1. • Lightweight: Original BBQ and Dirty Dust.
   • Great Taste: Original Hoff Sauce, Mean Green, Haus Sauce, Wake Up Call, Smoken Ghost Ketchup, and Dang Sauce
   • Teary-eyed: Smoken Ghost Hot Sauce.

Our Hoff Sauce, Mean Green, Smoken Ghost, Haus Sauce and Dirty Dust Seasoning do not require refrigeration. In fact, we recommend eating them at room temperature in order to fully enjoy their flavor profile. However, we do recommend refrigerating our Dang Sauce, Wake Up Call, Smoken Ghost Ketchup and Original BBQ Sauce after opening due to the presence of sugars.

All of our products are marked with an expiration date on the bottle, but the shelf life of our products vary:

1. • Our Original Hoff Sauce, Mean Green, Smoken Ghost and Southern Stinger all have a shelf life of 3 years.
   • Our Haus Sauce, Dang Sauce, Wake Up Call Hot Sauce and Dirty Dust seasoning have a shelf life of 2 years.
   • Our Hoff BBQ Sauce and Smoken Ghost Ketchup have a shelf life of 1 year.

Currently, our Southern Stinger is only available through Fuego Box. You can get it here: Fuego Box Southern Stinger.